Order Receipt and Confirmation

Upon receiving your order and full payment, we will email to you a confirmation of your order. As such, kindly provide us with a valid email address.

Order Processing

All normal orders are processed and handed to our delivery partner within 24 hours upon order confirmation. 

Orders requiring custom embroidery are processed and shipped within 3 days upon confirmation.

During peak periods, more time may be required to process your orders. However, we will do our best to limit the delay to 48 hours.

Pre-order

Pre-orders are processed when the pre-ordered items are in stock.

Orders that include both ready stock and pre-order items are shipped together in one shipment once the pre-ordered items are in stock.

If you would like to receive the ready stock items first, please place your orders for the ready stock items and pre-order items separately (i.e. two orders).

Shipping Cost

West Malaysia

Total price in a single order	Within KL	West Malaysia (beyond KL)
RM300 and above	Free shipping	Free shipping
Below RM300 First 1kg Every subsequent 1kg	RM7 RM1	RM8 RM2

East Malaysia

Total price in a single order	Sarawak	Sabah
RM300 and above	Free shipping	Free shipping
Below RM300 First 1kg Every subsequent 0.5kg	RM13 RM6	RM15 RM6

International delivery

Weight of parcel	Singapore	Brunei	International
First 0.5kg	RM30	RM50	Shipping costs calculated at checkout
Every subsequent 0.5kg	RM8	RM15

For international deliveries, please note that customs and/or import duties and taxes may apply depending on the destination country and order value. Where duties and/or taxes apply, our delivery partner will contact** you to advise the amount.  Such duties and/or taxes are to be borne by you.

**Please ensure the contact details (i.e. mobile/ phone number and email) provided are valid.

**Note : During MCO, we ship out parcels once a day at 10am from Monday to Saturday (except Public Holidays). Orders received after 11am will be shipped out the next working day. Do note that our courier partners are not open on Sundays and Public Holidays. 

In addition, orders placed during peak seasons (e.g. festivities, celebrations, or sales season), do expect some delays as our courier partners may experience high parcel volumes.

Tracking

As soon as your order is handed over to our delivery partner, we will email to you a link to track your order.